Customer Service Week CMS

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Across
  1. 4. What does CMS stand for?
  2. 6. Ask __ to find out what customers want.
  3. 8. Customer Service is about the way we ___ our customers.
  4. 9. We want our customers to have a __ customer experience.
  5. 10. This is where we go to process a payment.
Down
  1. 1. What is another word for the Dealer's customer?
  2. 2. What does DSB standfor?
  3. 3. This is something we have to do after every phone call.
  4. 5. What is the name of the system we use to look up accounts?
  5. 7. Who handles Dealer's collections for CMS?