Customer Service Week Crossword

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Across
  1. 1. What does the 'H' in CASH stand for?
  2. 3. Be mindful of your ______ when speaking to customers
  3. 5. Another word for a difficult customer
  4. 8. What does the 'C' in CASH stand for?
Down
  1. 2. Greet every customer with a smile
  2. 3. Don't forget to say this before you hang up
  3. 4. I must introduce myself to the customer by _______.
  4. 5. Customer complaints should be seen as a source of _________ service.
  5. 6. What does the 'A' in CASH stand for?
  6. 7. What does the 'S' in CASH stand for?