Customer Service Week Crossword

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Across
  1. 2. A game in which players mark off numbers on cards, hoping for 5 in a row
  2. 5. The state with the most PURE claims in 2024 as of September
  3. 7. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. 9. Program used by PURE adjusters investigate and note updates on open claims
  5. 11. Final US state added to the states the PURE writes policies for
  6. 15. Program used to message, video chat, and hold meetings with other PURE employees
  7. 17. Amount a claim must reach before insurance will start issuing payments for coverage
  8. 19. Department that writes and binds policies with PURE members
  9. 21. ____ Walker, PURE’s Canada claims expert
  10. 23. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  11. 24. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  12. 26. PURE _______, our in-house brokers
  13. 28. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  14. 30. Process for training new hires
  15. 31. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  16. 36. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  17. 37. The price of the insurance policy, or the amount of money owed for the policy's terms
  18. 38. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
Down
  1. 1. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  2. 3. PURE _________, our ERG for remote employees
  3. 4. White Glove _______
  4. 6. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  5. 8. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  6. 10. Document which lays out the coverages one may seek from their insurance company
  7. 12. _____’s Mailbox
  8. 13. Location of PURE’s official headquarters
  9. 14. Pebble Beach _____ Course where the PURE Open is held every year
  10. 16. A digital platform that allows users to communicate with each other in real time through text
  11. 18. The OKTA Tile used to submit tech support requests
  12. 20. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  13. 22. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  14. 23. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  15. 25. OKTA Tile where information on members and their policies can be found
  16. 27. Abbreviation at the start of every Surplus policy number with PURE
  17. 29. the ability to understand and share the feelings of another
  18. 32. PURE’s automotive total loss vendor
  19. 33. PURE’s chat function is supported by this application
  20. 34. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  21. 35. Abbreviation at the start of every PURE Auto policy