Customer Service Week Crossword

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Across
  1. 3. Program used to message, video chat, and hold meetings with other PURE employees
  2. 4. Amount a claim must reach before insurance will start issuing payments for coverage
  3. 5. PURE _______, our in-house brokers
  4. 8. Abbreviation at the start of every PURE Auto policy
  5. 9. The state with the most PURE claims in 2024 as of September
  6. 11. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  7. 13. Program used by PURE adjusters investigate and note updates on open claims
  8. 15. ____ Walker, PURE’s Canada claims expert
  9. 18. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  10. 20. Final US state added to the states the PURE writes policies for
  11. 22. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  12. 25. Location of PURE’s official headquarters
  13. 26. The price of the insurance policy, or the amount of money owed for the policy's terms
  14. 28. Process for training new hires
  15. 29. PURE’s automotive total loss vendor
  16. 31. PURE’s chat function is supported by this application
  17. 32. Document which lays out the coverages one may seek from their insurance company
  18. 34. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  19. 36. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  20. 39. _____’s Mailbox
Down
  1. 1. White Glove _______
  2. 2. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  3. 6. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. 7. Abbreviation at the start of every Surplus policy number with PURE
  5. 10. Department that writes and binds policies with PURE members
  6. 12. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  7. 14. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  8. 16. PURE _________, our ERG for remote employees
  9. 17. A digital platform that allows users to communicate with each other in real time through text
  10. 19. The OKTA Tile used to submit tech support requests
  11. 21. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  12. 23. A game in which players mark off numbers on cards, hoping for 5 in a row
  13. 24. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  14. 27. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  15. 30. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  16. 33. Pebble Beach _____ Course where the PURE Open is held every year
  17. 35. OKTA Tile where information on members and their policies can be found
  18. 37. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  19. 38. the ability to understand and share the feelings of another