Customer Service Week Crossword

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Across
  1. 4. White Glove _______
  2. 5. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  3. 8. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. 13. A digital platform that allows users to communicate with each other in real time through text
  5. 14. Amount a claim must reach before insurance will start issuing payments for coverage
  6. 17. Department that writes and binds policies with PURE members
  7. 19. Abbreviation at the start of every PURE Auto policy
  8. 21. OKTA Tile where information on members and their policies can be found
  9. 23. PURE’s chat function is supported by this application
  10. 25. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  11. 26. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  12. 27. ____ Walker, PURE’s Canada claims expert
  13. 28. A game in which players mark off numbers on cards, hoping for 5 in a row
  14. 31. Process for training new hires
  15. 32. Abbreviation at the start of every Surplus policy number with PURE
  16. 33. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  17. 35. Document which lays out the coverages one may seek from their insurance company
  18. 37. Program used to message, video chat, and hold meetings with other PURE employees
  19. 38. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
Down
  1. 1. The state with the most PURE claims in 2024 as of September
  2. 2. Location of PURE’s official headquarters
  3. 3. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  4. 6. _____’s Mailbox
  5. 7. The OKTA Tile used to submit tech support requests
  6. 9. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  7. 10. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  8. 11. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  9. 12. Program used by PURE adjusters investigate and note updates on open claims
  10. 15. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  11. 16. the ability to understand and share the feelings of another
  12. 18. PURE _________, our ERG for remote employees
  13. 20. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  14. 22. Final US state added to the states the PURE writes policies for
  15. 24. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  16. 27. PURE _______, our in-house brokers
  17. 29. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  18. 30. Pebble Beach _____ Course where the PURE Open is held every year
  19. 34. The price of the insurance policy, or the amount of money owed for the policy's terms
  20. 36. PURE’s automotive total loss vendor