Customer Service Week Crossword

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Across
  1. 2. Assistance or support for customers
  2. 4. Customers and People are our ____ and soul
  3. 8. You need to ask these to find out what the customer wants
  4. 10. Using phrases like please and thank you is being _____
  5. 11. Someone who pays for goods and services
  6. 13. Smile while you _____
  7. 14. Be concerned about the customer
  8. 15. Recognize with gratitude; be grateful for
  9. 16. The first known use of a _____ was in 1885
  10. 18. We should use these types of words on our calls
  11. 20. We create these memories
Down
  1. 1. Service is about the way we ____ our customers
  2. 3. Hear with intention
  3. 5. Action that produces the desired result for customers
  4. 6. How we want our customers to feel as a result of our service
  5. 7. Transmit Information
  6. 9. It's not sympathy but shows we understand
  7. 12. What the customer wants from us if there is a problem
  8. 17. The standards our customers expect
  9. 19. To meet customer needs and wants