Customer Service Week Crossword Puzzle

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Across
  1. 2. A confession reply to soothe an upset customer
  2. 4. A primary goal of customer service interactions
  3. 7. The quality of being able to help customers anytime
  4. 9. A method of collecting opinions from customers
  5. 10. A polite way to begin or end a call
  6. 11. A follow-up action after resolving an issue
  7. 13. An issue or problem brought up by the customer
  8. 15. Information that helps resolve customer inquiries
Down
  1. 1. The result of sorting an issue or problem
  2. 3. Ensuring consistency in standards when handling customer requests
  3. 5. The feeling when a customer is happy with the service
  4. 6. Ending a customer conversation
  5. 8. A key skill for calming upset customers
  6. 12. A tool for agents to track customer inquiries
  7. 14. The pitch used to communicate with customers