Customer Service Week Crossword Puzzle

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Across
  1. 4. The act of helping someone.
  2. 5. The quality of being friendly, generous, and considerate
  3. 7. The 'I' in IBC.
  4. 10. There is never a traffic jam on this mile.
  5. 11. "Make me feel ________!"
  6. 14. "__________, not tricks, keeps our customers loyal."
  7. 15. The art of putting yourself in the position of the customer.
  8. 16. This rule is our number one priority when communicating with customers
Down
  1. 1. _____________ outsells promises.
  2. 2. A facial expression formed primarily by flexing the muscles at the sides of the mouth
  3. 3. The key to effective communication.
  4. 6. Is contagious.
  5. 8. One who purchases Mary Kay products.
  6. 9. A means of solving a problem or dealing with a difficult situation.
  7. 12. A person's ability to wait something out or endure something, without getting angry or frustrated.
  8. 13. Can be positive or negative; an expression of favor or disfavor toward a person, place, thing, or event.