CUSTOMER SERVICE WEEK CROSSWORD PUZZLE

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Across
  1. 2. How long must it take for us to respond to a routine correspondence from a customer?
  2. 4. You will be able to gain a competitive advantage over your competitors if the customers are satisfied with the ……….
  3. 6. There are five attributes of a Zenith Person. True or False?
  4. 7. The official 2021 Customer Service Week theme is The…….
  5. 11. The Global Customer Service week is usually celebrated in the ……… week of October every year.
  6. 15. I am the Key Test that entreats you to act quickly on issues. Who am I?
  7. 16. When you’re trusted by customers, they are more likely to be …. to the brand.
  8. 18. When talking to customers always remember their ……….
  9. 19. Pay attention to customer opinions and ……………
  10. 21. Always think about how your current actions and ……… will influence customers and the people around you.
  11. 25. Develop a reputation for reliability; never make a ………. that you can’t keep. Your word is your bond.
  12. 27. I am the perfect epitome of the statement there is no “I’ in team When you truly embrace me, you are called reliable. Who am I?
  13. 29. Keep your word and show ………...so you can preserve trust.
Down
  1. 1. Taking ownership of your works requires you to take ……….. measures in your daily duties.
  2. 3. Always deliver more than ………….. to the customers and your employers by putting more effort.
  3. 5. Ensure customers are fully briefed on product features at time of ……….
  4. 8. Your sheer commitment and diligence towards your ………..will encourage others to follow in your footsteps
  5. 9. Understanding and identifying with your customers’ feelings is called ……………….
  6. 10. The most important person on the Bank’s premises is the?
  7. 11. I am the Key Test that hates loose ends, I entreat you to be the captain of your ship. Who am I?
  8. 12. Accurate customer service will build ……………amongst consumers.
  9. 13. Always use a ………...language when interacting with customers.
  10. 14. The GCSW theme is illustrated in red, turquoise and gold logo. True or False?
  11. 17. The ….. Customer Service week originated from USA in 1992.
  12. 20. Get in the habit of ………. phone calls, e-mails and other correspondence quickly.
  13. 22. Productive employees get the required ………………….
  14. 23. Through active ………you can better understand the needs of customers and address them accordingly.
  15. 24. When we exceed customer’s expectations, we …………….. them.
  16. 26. Avoid errors as expectations will not be met and customers will be……….
  17. 28. To be eligible for the Zenith Controller loan you must receive your ……….. through the controller and accountant General’s department.