Customer Service Week Crossword

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Across
  1. 3. The substitution of one person in place of another with reference to a lawful claim or right
  2. 4. CEO
  3. 7. Contract with insured
  4. 8. Our red symbol
  5. 10. Secure, _______, and cared for
  6. 12. Reflects our shared understanding of what constitutes excellence when handling a claim.
  7. 14. Golf tournament
  8. 17. Service award
  9. 18. Call for IT support (abbr.)
  10. 19. Connecticut site of learning
  11. 20. No. of characters in our claim numbers
Down
  1. 1. _______. Proud. Committed.
  2. 2. Bailey’s group.
  3. 5. First responding unit to hurricanes, tornados, ice storms and wildfires (abbr.)
  4. 6. Guaranteed shop program
  5. 9. Auto damage estimate authors
  6. 11. Employee Giving Campaign beneficiary
  7. 13. 1996 merger company
  8. 15. Western office locale
  9. 16. Employee website title