Customer Service Week, Day 2 Puzzle

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Across
  1. 3. What does L&D stand for?
  2. 4. ______Satisfaction
  3. 5. ______Support
  4. 7. You can view your performance here.
  5. 9. You request it throughout the year.
  6. 10. ______of the week
Down
  1. 1. Each team has these on a bi-monthly basis
  2. 2. What does IC mean?
  3. 6. ______Management
  4. 8. Our teams have these scheduled every week.