Customer Service Week Day 7

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Across
  1. 5. It is necessary to pay full ______ to the customer's concerns in order to address them properly
  2. 6. In order to get a deeper understanding of why the customer is calling, you may need to ask them to ______.
  3. 7. The process of verifying a customer's identity
Down
  1. 1. The process of an agent and customer working together to resolve an issue
  2. 2. The solution to a problem, where the customer and agent are both satisfied
  3. 3. An agent who is _____ in themselves will have no problem showing an "own it" attitude
  4. 4. We want to set ______ expectations for what actions we are taking for the customer.
  5. 6. The client we are providing a service to