Customer Service week fun!

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Across
  1. 4. The Gradebook scores do not appear in the Connect Gradebook until after the what
  2. 7. The 14-day courtesy access countdown starts when how many students register in a week regardless of whether they use Courtesy Access
  3. 10. For MH Campus Classic Escalations, the User Context Details is required, please let me know what article # we can refer to
  4. 11. How many siblings does Kim Kessler have (whole siblings, no half)
  5. 13. If you incorrectly escalate a Jira ticket, you can move it in Jira by selecting More and then what?
  6. 14. What 2 days are Kim’s scheduled days off____&______
  7. 15. Where do agents go to request a day off (PTO, vacation, VTO)
  8. 16. For know issues, we usually assign what type of case to show they issues are related
  9. 17. What 2 days are Niki’s scheduled days off____&______?
Down
  1. 1. When out of adherence for any reason, who should you email(no underscores needed) ______@mheducation.com
  2. 2. Per article: 26979. What school requested that the Buy Online option be disabled for all titles. Students must purchase an access code from the school bookstore
  3. 3. What article should agents be following for “unresponsive chats
  4. 5. What is the e-mail address agents use when calling off for the day_______@mheducation.com(no underscores needed
  5. 6. How many training waves have we had so far since we started our 1st wave in Nov 2020
  6. 8. Who do agents call to report power, internet outages
  7. 9. What 2 days are Erica’s scheduled days off____&______
  8. 12. What is the name of Kim’s adored lovable cat(lol)