Customer Service Week Puzzle

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Across
  1. 4. Personnel who check passengers and luggage before boarding.
  2. 6. Area where passengers register and receive their boarding passes.
  3. 8. Exclusive area for premium passengers to relax before their flight.
  4. 11. Where passengers inquire about missing luggage.
  5. 12. Time Time when passengers are allowed to enter the plane.
Down
  1. 1. Ensuring passengers' needs and inquiries are met.
  2. 2. Agent Personnel who assist passengers at the airport.
  3. 3. Process of confirming a passenger's presence on a flight.
  4. 5. Designated area where passengers board the plane.
  5. 7. Movies and music provided during the flight.
  6. 9. Person who assists passengers during a flight.
  7. 10. Area where passengers collect their luggage after the flight.