CUSTOMER SERVICE WEEK PUZZLE

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Across
  1. 7. Adjective for a positive and engaging demeanor
  2. 9. Synonym for “query,” often used in customer service contexts
  3. 10. Measure of how fast a service is
  4. 13. A polite greeting, often a prelude to help
  5. 16. Act of tailoring a service to a customer’s need
  6. 17. Often the goal of customer service - ensuring the client is satisfied
  7. 22. Type of behavior service teams should avoid
  8. 23. A platform for immediate customer feedback
  9. 25. Valuable asset built over time with great service
  10. 26. An online platform that offers fast and convenient customer assistance
  11. 28. The customer is always ___ - common saying
  12. 29. The ability to manage difficult situations calmly
Down
  1. 1. Frequent interactions build this with clients
  2. 2. Improvement in service quality can be seen as this
  3. 3. Repeatedly used for troubleshooting, helps clarify issues
  4. 4. Act of checking the client’s issue thoroughly
  5. 5. Formal recognition of purchase
  6. 6. Ensuring assistance meets high standards
  7. 8. Customer service representatives seek to do this with customers
  8. 11. Software used for managing customer interactions and tracking support cases
  9. 12. Final step after solving a problem
  10. 14. The act of observing and evaluating service
  11. 15. Encouragement, opposite of blame
  12. 18. Feeling customers get when their concerns are dismissed
  13. 19. Reviewing past performance
  14. 20. Common abbreviation for measuring customer satisfaction levels
  15. 21. Act of listening and responding to concerns
  16. 24. Essential quality to connect emotionally with customers
  17. 27. Type of feedback that is constructive