Customer Service Week - RSC/ROC Crossword Puzzle for Friday

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Across
  1. 3. What does RDOF stand for
  2. 6. What spectrum region is Nebraska part of
  3. 10. An aspect or component of Quota
  4. 12. What ticketing system allows dispatching of “on call” technicians for commercial issues
  5. 15. The New VP of Regional Field Operations
  6. 17. What job needs to be completed before a fiber installation takes place
  7. 20. What does SLA stand for
  8. 23. Web based Tool that Is used to engage a Tech 6 for Fiber Trouble calls.
  9. 24. What tool is used to look up signal level for customers
  10. 26. How many trouble call categories do we support?
  11. 27. What is the system used to allow field leadership to make requests of Dispatch
  12. 28. Device that changes light to RF in the HFC network
  13. 32. What does FTTP stand for
  14. 33. A loss of service is called an…
  15. 34. Who is the Quota supervisor that has been with the Company the longest?
  16. 35. How many points are needed for a Preventative Maint Job (PM)?
  17. 36. ROC monitors the network using this
  18. 37. What is the AHT for ETD’s
  19. 38. What data base does the Project manager use to keep track of customers’ install progress?
Down
  1. 1. Divides one cable into two cables
  2. 2. A service line that the business partner installs prior to the actual Fiber Install.
  3. 4. The main contact person for Future Customers wanting RSC Enterprise services.
  4. 5. What is the meaning of the acronym MA
  5. 7. Where can you find Talent Center?
  6. 8. Field Operations reporting is found in…
  7. 9. What is the lighting bolt feature called in FSM
  8. 11. What technician team handles multi-repeat work
  9. 13. The cost of Spectrum’s new streaming product
  10. 14. What is the SLA for ETD’s
  11. 16. Tech #8139
  12. 18. Which RSC employee has the longest tenure?
  13. 19. Tickets between ROC and RSC are built in
  14. 21. Where in Panorama can you find information for Charter Code of Conduct
  15. 22. Which ROC employee has the longest tenure?
  16. 25. What does FON stand for
  17. 29. A reference number used to look up a customer’s information in Sales Force.
  18. 30. What does FIA stand for
  19. 31. How many mobile phone lines can you have on an account