CUSTOMER SERVICE WEEK

12345678910111213141516171819202122232425262728293031323334353637
Across
  1. 2. Have I met your _______?
  2. 5. make small talk to avoid this.
  3. 10. amount of time a customer is left on hold.
  4. 15. Transfer number from one carrier to another.
  5. 17. Things you can do without approval are within you _______.
  6. 19. You should always act with a ___________.
  7. 21. Monthly meeting with your Supervisor.
  8. 22. Another way to communicate with a customer.
  9. 23. How many chats are monitored a month.
  10. 25. one of the KPI categories.
  11. 26. I understand, I am sorry to hear about that.
  12. 27. You can assist with these, when the customer’s card is on file.
  13. 28. life threatening emergency situations.
  14. 29. You can give balance a balance and take a payment only from this type of customer.
  15. 31. How we treat our customers
  16. 33. How many days can a line stay in Lost Stolen
  17. 34. This a monthly financing device option.
  18. 36. average amount of calls taken.
  19. 37. Always use the customer’s _______ in your introduction.
Down
  1. 1. What we call a bill.
  2. 3. Our President.
  3. 4. SAA, SMS,and Switch are all foirms of internal what?
  4. 6. verify password or ssn from this person.
  5. 7. These are announced every quarter.
  6. 8. ________ customers receive a monthly discount of $12.75
  7. 9. A credit check is not required with this type of account.
  8. 11. before asking for assistance you should check your ______.
  9. 12. Their extension is “0”.
  10. 13. verify password or address from this person.
  11. 14. Interop, Pocket Geek, and Switch are all ______ that we use.
  12. 16. 25GB of free data is an example of a ________.
  13. 18. Don't take it_______.
  14. 20. A sim card that has both 3FF and 4FF on one card.
  15. 24. being at the proper place at your designated time.
  16. 30. When a customer has overages we might do this
  17. 31. What you do to let the customer vent.
  18. 32. Acronym for requested suspension.
  19. 35. What the P stands for in CPNI.
  20. 36. Acronym for consumer/ customer proprietary network information