Customer Service Week

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Across
  1. 5. make small talk to avoid this.
  2. 6. How many chats are monitored a month.
  3. 8. Always use the customer’s _______ in your introduction.
  4. 10. This a monthly financing device option.
  5. 13. When a customer has overages we might do this
  6. 15. These are announced every quarter.
  7. 16. Transfer number from one carrier to another.
  8. 18. Acronym for requested suspension.
  9. 20. being at the proper place at your designated time.
  10. 23. Their extension is “0”.
  11. 24. How many days can a line stay in Lost Stolen
  12. 28. ________ customers receive a monthly discount of $12.75
  13. 30. You can assist with these, when the customer’s card is on file.
  14. 31. 25GB of free data is an example of a ________.
  15. 32. What you do to let the customer vent.
  16. 33. one of the KPI categories.
  17. 34. verify password or ssn from this person.
  18. 35. SAA, SMS,and Switch are all foirms of internal what?
  19. 37. Things you can do without approval are within you _______.
  20. 38. A credit check is not required with this type of account.
  21. 39. Acronym for consumer/ customer proprietary network information
Down
  1. 1. verify password or address from this person.
  2. 2. Monthly meeting with your Supervisor.
  3. 3. What the P stands for in CPNI.
  4. 4. You should always act with a ___________.
  5. 7. You can give balance a balance and take a payment only from this type of customer.
  6. 9. life threatening emergency situations.
  7. 11. Interop, Pocket Geek, and Switch are all ______ that we use.
  8. 12. A sim card that has both 3FF and 4FF on one card.
  9. 14. Our President.
  10. 17. amount of time a customer is left on hold.
  11. 19. Don't take it_______.
  12. 21. average amount of calls taken.
  13. 22. before asking for assistance you should check your ______.
  14. 25. I understand, I am sorry to hear about that.
  15. 26. How we treat our customers
  16. 27. What we call a bill.
  17. 29. Another way to communicate with a customer.
  18. 36. Have I met your _______?