Customer Service Week

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Across
  1. 3. Don't take it_______.
  2. 6. verify password or address from this person.
  3. 9. You can give balance a balance and take a payment only from this type of customer.
  4. 10. How many chats are monitored a month.
  5. 11. Acronym for consumer/ customer proprietary network information
  6. 12. Monthly meeting with your Supervisor.
  7. 15. ________ customers receive a monthly discount of $12.75
  8. 16. amount of time a customer is left on hold.
  9. 17. Always use the customer’s _______ in your introduction.
  10. 18. Things you can do without approval are within you _______.
  11. 19. When a customer has overages we might do this
  12. 21. Have I met your _______?
  13. 22. make small talk to avoid this.
  14. 23. A credit check is not required with this type of account.
  15. 24. one of the KPI categories.
Down
  1. 1. What the P stands for in CPNI.
  2. 2. average amount of calls taken.
  3. 4. How we treat our customers
  4. 5. being at the proper place at your designated time.
  5. 6. verify password or ssn from this person.
  6. 7. This a monthly financing device option.
  7. 8. before asking for assistance you should check your ______.
  8. 13. Transfer number from one carrier to another.
  9. 14. I understand, I am sorry to hear about that.
  10. 20. These are announced every quarter.
  11. 25. Acronym for requested suspension.