Customer Service Week

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Across
  1. 4. The state north of California
  2. 7. This coverage is for houses
  3. 9. Changes to policies after renewal will have ____ premium.
  4. 10. You must show this if you drive.
  5. 11. You do this if a change isn't being quoted.
  6. 14. What happens when customers don't pay
  7. 15. Coverage that fixes your car if it is hit.
  8. 17. The discount for customers that stay with us.
  9. 20. The online tool to make payments.
  10. 21. To make a driver ineligible you do this.
  11. 22. How does underwriters look up registration.
  12. 24. The party that finances a car
  13. 25. What we require to add collision to a has had veh.
  14. 29. The online tool for CSR help
  15. 30. A policy change is called an _____________
  16. 31. The name of our company
  17. 33. The department that reviews risks
  18. 34. The status for a driver in house that has own car & ins.
  19. 36. The process to continue coverage when one policy ends.
  20. 37. The area that collects from other carriers
  21. 39. The area that resolves accidents
  22. 41. Effective 10.1.2016 we have new _____ mileage rates.
Down
  1. 1. The name of our current phone system
  2. 2. A tool that allows you to chat with your Supervisor
  3. 3. Where Wawanesa US Operations is located
  4. 5. After each call a CSR should enter _____.
  5. 6. We have to stay in ______ with regulations
  6. 8. Underwriting performs this.
  7. 12. One of the reports we order to add drivers.
  8. 13. Our Guidewire tool
  9. 16. The state requires minimum _______ coverage.
  10. 18. Billing will make these.
  11. 19. You have to create a new ______ _____ for billing
  12. 23. The page that describes coverage.
  13. 26. The department that brings in new business
  14. 27. When a customer on a policy wants their own policy.
  15. 28. 3 pay and monthly recurring are these.
  16. 32. An activity set for renewal
  17. 35. The care we provide our callers
  18. 38. This is what you set when more work needs to be done
  19. 40. What you give a customer that asks to change coverages.