Customer Service Week

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Across
  1. 2. the people you serve each day
  2. 6. with angry customers it's important to let them do this, _______.
  3. 7. your most important communication tool when you're on the phone is _______.
  4. 9. the annual celebration of the importance of customer service is __________. (3 words)
  5. 11. the most important customer service skill is _______.
  6. 13. treat each customer as if they're the _______ one you'll deal with that day
Down
  1. 1. customer complaints should be seen as _______ to improve service.
  2. 3. you start each call with a friendly ________.
  3. 4. another word for internal customer is _______.
  4. 5. taking personal responsibility for a customer's complaint is taking ________.
  5. 8. a positive one will make your day better
  6. 10. understanding and identifying with your customers' feelings is called _______.
  7. 12. when speaking with customers you should vary the _______ of your voice.