Customer Service Vocabulary

3. The practice of offering customers additional products or services that complement their original purchase.
5. The percentage of customer inquiries or feedback that receive a response.
10. Customers actively promoting your business.
12. The processes and procedures put in place to ensure consistent and high-quality customer service.
13. The successful solving of a customer's issue or problem.
14. An expression of dissatisfaction or unhappiness from a customer regarding a product or service.
15. The amount of time it takes for a company to reply to a customer inquiry or request.
18. The act of contacting a customer after a service interaction to ensure satisfaction or address any remaining concerns.
21. The process of identifying and resolving issues or challenges faced by customers.

1. Techniques and strategies used to resolve disputes or conflicts between customers and service providers.
2. Keeping existing customers.
4. The degree to which a customer's needs or expectations are met by a product or service.
6. A centralized office or facility where customer service representatives handle incoming calls and inquiries.
7. Information provided by customers about their experiences with a product or service.
8. A problem or concern raised by a customer that requires attention or resolution.
9. Polite and respectful behavior when interacting with customers.
11. Suggesting related products or services to customers to enhance their experience.
16. The ability to understand and share the feelings of a customer, demonstrating care and concern.
17. The likelihood that a customer will continue to do business with a company based on their positive experiences.
19. The process of exchanging information or ideas between customers and service representatives.
20. The process of educating and preparing customer service representatives to effectively assist customers.