Customer Service

3. Outcome 4: Where consumers receive _______, the advice is suitable and takes account of their circumstances.
4. Takes personal pride in providing _________ service to customers(either internal or external) to achieve targets.
8. Uses appropriate questioning skills to ________ the precise nature of the issue the customer is raising.
10. Highlights any instances or indication where it appears that the ________ may not be treated fairly.
12. Handles ________ fairly and objectively, staying calm under pressure.

1. Follows all business processes, policies and systems to deliver agreed customer service levels thereby ensuring customers are treated ________.
2. Outcome 2: Products and services marketed and sold in the retail market are ________to meet the needs of identified consumer groups and are targeted accordingly.
5. Outcome 6: Consumers do not face unreasonable post-sale ________ imposed by firms to change product, switch provider, submit a claim or make a complaint.
6. Outcome 3: Consumers are provided with clear _______ and are kept appropriately informed before, during and after the point of sale.
7. Outcome 1: Consumers can be confident that they are dealing with firms where the _______ treatment of customers is central to the corporate culture.
9. Builds ______ by making their knowledge accessible and understandable.
11. Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable _______ and as they have been led to expect.