Customer Service

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Across
  1. 5. Apologize for any __________ or stated inconvenience.
  2. 7. _________ and make eye contact.
  3. 10. Focus on ________, options, and alternatives.
  4. 11. Be ____ to new ideas.
  5. 13. Know when to _________ a supervisor.
  6. 15. Use _____ language to answer questions.
  7. 16. Have positive _____ language.
  8. 17. _____ with a smile.
Down
  1. 1. Avoid all _______.
  2. 2. Clarify and ask ____________ before a customer leaves.
  3. 3. ___________ what you promised.
  4. 4. Take it professionally, not __________.
  5. 6. Do not use __________.
  6. 8. Use strong action-oriented __________ line.
  7. 9. Treat every customer as if they were your _______ customer.
  8. 12. Avoid hold times of more than ___ seconds without checking back in.
  9. 14. Answer the phone within ____ rings.