Customer Service

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Across
  1. 2. Who can be trained on poor elements highlighted in the results of a QAS?
  2. 3. What does the car rental company have trouble doing with reservations?
  3. 4. What social media platform is being used for immediate QA?
  4. 5. Phone What is the first item out of the Fed Ex package?
  5. 6. What does the Q stand for in QAS?
  6. 7. Customer ......... forms, are also a type of QAS
  7. 9. If gaps are found in CS, what can QAS track?
  8. 12. According to BA, what do customers not expect you to be?
  9. 13. How many others do dissatisfied customers tell of their bad experience?
Down
  1. 1. How often are mystery reports gathered?
  2. 2. 95% of dissatisfied customers would continue to do business with a company if their problem is solved quickly and .....?
  3. 3. What beer brand has a 5 Star pour?
  4. 8. According to Bill Gates, what type of customers are the greatest source of learning?
  5. 10. The goal is to ensure a ...... customer experience.
  6. 11. Guest Reports What is the most common QAS used to monitor CS?