Customer Service

1. The most important thing for a security officer to do is remain ____.
3. The four components of the VCU Customer Compass: ____, Integrity, Responsiveness, Initiative
6. Initiative means being able to _____ the customer's needs.
7. Often the most important thing for the customer is the ____ of the customer service.
10. Answer emails ____.
11. Never ____ the answer to a customer's question, you could accidentally violate policy.

1. Much of the information you hear is ____, so should not be shared with anyone who is not directly involved.
2. The final step in good customer service.
4. No matter what, say "_____."
5. No matter what you do, you'll encounter ____ customers.
8. News of bad customer service reaches _____ as many ears as praise for a good service experience.
9. The first thing you should do when a customer enters the building.