Customer Service

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Across
  1. 2. Stay _________ when things get hectic.
  2. 6. There is a very strong correlation between response time and customer _______.
  3. 9. For a HVAC rep, being ready for anything means being ________.
  4. 10. When your ________ goes south, your aptitude usually isn't far behind.
Down
  1. 1. When dealing with a customers, be sure to stay ________ when they come to you stumped and frustrated
  2. 3. Customers create perceptions about you and your company based off of the ________ that you use.
  3. 4. _______ language can greatly affect how the customer hears what you are trying to communicate.
  4. 5. The best employees in a company will work on having a deep ________ of how your product works.
  5. 7. In any customer service situation, the sooner a HVAC rep can resolve a customer's __________ the better.
  6. 8. Contain, Qualify and _________ is a problem solving method that enables a HVAC tech to get things done right the first time.