CUSTOMER SERVICE/6.1.1.

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Across
  1. 4. Provide customer with timing expectations
  2. 6. Assure the conversation is being noted
  3. 7. Ask questions and seek clarification
  4. 8. Privacy Protection
  5. 9. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
  1. 1. "Thank you for being a loyal Acura customer"
  2. 2. LES waits for customer to finish speaking before responding
  3. 3. Champion for the customer
  4. 5. Provide correct and complete explanations