CUSTOMER SERVICE/6.1.1.

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Across
  1. 4. Positive language, friendly tone
  2. 5. Assure the conversation is being noted
  3. 8. "Thank you for being a loyal Acura customer"
  4. 9. LES waits for customer to finish speaking before responding
  5. 10. Privacy Protection
Down
  1. 1. Ask questions and seek clarification
  2. 2. Champion for the customer
  3. 3. "Thank you for calling Honda Financial Sevices, how can I help you?"
  4. 6. Provide correct and complete explanations
  5. 7. Provide customer with timing expectations