Customer service

12345678910
Across
  1. 3. Dealing with these quickly will give consumers confidence to buy again.
  2. 5. Working with other businesses such as suppliers in order to improve service.
  3. 7. This is achieved by meeting a standard that satisfies customer needs.
  4. 9. ......... to customers helps businesses meet their needs.
  5. 10. ....... customer needs will encourage customers to buy from a business.
Down
  1. 1. Spotting these early helps to reduce customer complaints later.
  2. 2. Going ...... expectations will improve customer satisfaction.
  3. 4. The process of transforming inventions into products that can be sold to customers.
  4. 6. Providing this to staff will give them the skills to meet customer needs.
  5. 8. Getting a product to a customer on .... will encourage repeat purchase.