Customer Services

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Across
  1. 3. where commuters await trains, often lined with signage
  2. 5. Public transport vehicle on the streets
  3. 7. Timetable that outlines transit arrivals and departures.
  4. 9. Traffic condition that leads to delays, often addressed with pricing
  5. 11. A vehicle that runs on tracks
  6. 12. A frequent user of public transportation systems.
  7. 13. Measurements used to assess call center performance
  8. 15. Action taken to address a customer's question or concern
Down
  1. 1. Service that minimizes stops for quicker travel.
  2. 2. amount charged to travel on public transport
  3. 4. Customer responses that inform service improvements
  4. 6. Key priority to protect passengers while in transit
  5. 8. Initiative aimed at improving access for those with disabilities.
  6. 10. Efforts to connect with the community or promote services
  7. 14. Predefined guidelines for agents to follow during calls