Customer Sevice

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Across
  1. 3. Not Approved
  2. 5. Extra money paid that shouldn’t have been
  3. 7. Caller question or concern
  4. 9. The yearly window for using benefits
  5. 10. Request submitted for reimbursement
  6. 12. When a customer says “I want your manager”
  7. 13. When something gets the green light
  8. 15. Person who answers calls and saves the day (hopefully)
Down
  1. 1. Amount you pay before benefits kick in
  2. 2. What customers think they have unlimited of
  3. 4. What the plan includes (or doesn’t… surprise!)
  4. 6. The Boss Solution Specialists transfer angry callers to
  5. 8. “Do you mind if I place you on...”
  6. 11. When you promise to call them back later
  7. 14. Money taken back due to an processing error