Customer Talks

123456789101112131415161718192021222324252627282930
Across
  1. 2. Default Service Call
  2. 5. A form that includes description price and quantities of services or goods rendered.
  3. 6. Word used to describe the different categories of speeds all in one "box"
  4. 7. Acronym for email billing
  5. 9. To place or fix in position ready for use.
  6. 11. Used to connect devices connected in the network to the internet.
  7. 12. In SMX, red operating status
  8. 15. Process of digging and covering a cable.
  9. 17. A service that allows cx's the option of automated payments.
  10. 19. This feature allows cx to view their information at their convenience.
  11. 21. Status we can confidently schedule a cx on.
  12. 24. Electronically transfers money from banks.
  13. 25. Activate - New Home
  14. 27. Voice over IP
  15. 28. Discount
  16. 30. MONTH A discount usually given in the beginning
Down
  1. 1. A 4-digit identifier
  2. 2. Main filter we use to look at cx's transaction history
  3. 3. The number of days it takes to port a phone number.
  4. 4. Activate - Temp
  5. 8. Charge for an extender.
  6. 10. To adjust the cost based on actual usage.
  7. 13. A service team that provides registered users help and advice about their products.
  8. 14. A networking device that connects two or more IP networks or subnetworks.
  9. 16. 300mbps, 600mbps, 1 Gig
  10. 18. Out of grant area
  11. 20. Failure to pay resulting in termination of service.
  12. 22. Rectangle item issued by a financial institution.
  13. 23. Disconnection from a network without abrupt termination.
  14. 26. POSTPAID The only amount we pay attention to on the aging tab in BH
  15. 29. A must for all interactions with cx's for details.