Customers Role in service delivery

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Across
  1. 3. Tailoring services to meet individual customer needs
  2. 7. Offering tailored advice and products to specific groups, like financial services
  3. 8. The inability to store services for later use
  4. 10. The surroundings in which a service is delivered, affecting customer satisfaction
  5. 11. Significant customer role in the production process
  6. 12. Ensuring harmony in a service environment by catering to specific customer needs
Down
  1. 1. Using segments to enhance satisfaction and operational efficiency
  2. 2. The inability to see, touch, or own a service
  3. 4. Services produced and consumed simultaneously
  4. 5. When the quality of services can change based on who provides them
  5. 6. Long-term connections often built in service industries
  6. 9. Adjusting pricing and services for different customer groups to manage demand