CX

2. It is both a mindset and a way of working together. It emphasizes innovation, collaboration, welcoming change, and rapidly delivering value.
4. An ___ customer is someone who relies on you for information or tasks needed to do their job.
6. In writing, you must capture all the _____ information that someone would need to make sense of an incident.
7. ________ are based on flaw assumptions that’s only likely to create confusion and miscommunication for your interactions with people.
10. HCI / Human _____Interaction deals with how people and automated systems interact and communicate with each other.

1. Clear ______ between you and your customers is crucial to avoid misunderstandings. It also helps you build a solid relationship with your colleagues.
3. Always maintain a positive service ______. Be professional. Be friendly.
5. Treat work-related interruptions as customer _____ than as irritations.
8. One of the strategies in building _____ is to give your customers sincere compliments.
9. Use inclusive statements such as “we” and “ours” to remove any feelings of ________ or alienation.