CX Crossword: Customer Service Week '22

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Across
  1. 2. Another word for "difficult" customer
  2. 3. Your body __________ says 1000 words
  3. 6. Politeness
  4. 8. Always remember to practice D__D________.
  5. 12. Always refer to the customer by _________
  6. 13. Urgency
  7. 14. Greet every customer with a __________
  8. 15. A complaint is a ________.
  9. 17. Always practice the ___________ rule
  10. 18. Be mindful of your ______ when speaking to customers
  11. 20. Newlywed Account
Down
  1. 1. Another word for assistance
  2. 4. Without Errors
  3. 5. "We ________ for any inconveniences caused"
  4. 7. Type of POS machine
  5. 9. Senior Citizens Account
  6. 10. _______back
  7. 11. _________of__________
  8. 16. KY'C'
  9. 19. Youth Account