CX Mandate

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Across
  1. 1. the most critically important tool in helping you maintain service levels through the crisis.
  2. 2. Customer mentioned in the document (Popular varsity in Manhattan)
Down
  1. 1. a situation that occurs when customers or clients stop using the services of a business.
  2. 3. the most critical tools that helped customer service teams through the crisis were workforce management software in this geo location.