CX-TUESDAY CROSSWORD PUZZLE

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Across
  1. 3. Provides additional support apart from our core banking system for staff interacting with customers
  2. 4. I always pay...... to what the customer is requesting
  3. 6. A smart well dressed appearance promotes.... and poise
  4. 9. A smart well dressed appearance keeps one more....
  5. 10. When customers complain they expect us to offer an appropriate
  6. 12. I make it easy and .......for you to interact with me.
  7. 14. A smart well dressed appearance attracts the right....
  8. 17. We are............by being honest, transparent and inclusive.
  9. 21. At NCBA we.......customer interactions over internal meetings.
  10. 22. You should have your...on all your communication.
  11. 23. How you present yourself to customers determines their perception of the bank, hence your.....matters
  12. 24. I offer to assist with speed, respect and ........
  13. 25. We are ..........because we value teamwork, integrity and accountability.
Down
  1. 1. I get it right, first time, every time by presenting a.....image in and out of work.
  2. 2. We always....the customer for calling.
  3. 5. I can be.....to get it done right the first time
  4. 6. This is a term we use when we are not apologizing to the customer but softening our tone to calm them down.
  5. 7. Expression of dissatisfaction by a customer regarding the Bank’s products and services¬
  6. 8. Happens when a case exceed the set SLA.
  7. 11. CRM consists of four modules namely Customer 360, Service, Sales and
  8. 13. Never..........your customers or complete their sentences.
  9. 15. We take time to .........customer requests.
  10. 16. Your signature should capture your name, job title and.....
  11. 18. When our customers have a complaint, they expect us to show genuine concern and
  12. 19. Always approach every customer in a profession and.....manner.
  13. 20. I back you by saying......first