CX-TUESDAY CROSSWORD PUZZLE-3#series

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Across
  1. 3. During the call, always .....on the conversation
  2. 10. Do not use....language when writing to customers
  3. 12. Always..........to meeting invites
  4. 13. Our customers value true....that last post the sale
  5. 15. Ask....questions to clarify or confirm requests
  6. 16. We do the right thing even when nobody id looking
  7. 18. We explore the full potential of our customers and ourselves
  8. 20. We are responsive by embracing speed,...innovation and focusing on.
Down
  1. 1. Once a complaint has been resolved thank the customer and ....them of our commitment to serve them.
  2. 2. It is better to put a call on hold, than put your hand over the receiver-it is...
  3. 4. Always check with your customer that it is.........to call
  4. 5. Check in with your customers.....to find out if they have any questions or issues
  5. 6. An expression of dissatisfaction with a service or a product
  6. 7. Our culture is guided by our Core
  7. 8. Never transfer a call.....
  8. 9. Give customer the......to be put on hold or call back
  9. 11. Always look for the right.....to inform customers of unique products and services.
  10. 14. Do not use ....letters when writing to customers
  11. 17. We are proactive, act quickly and resolutely to deliver results.
  12. 19. Used to collect, track and store customer queries and service request