CX / VOC Crossword

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Across
  1. 1. Voice of the Customer
  2. 3. Individual customers that we support
  3. 6. Where can you find all the latest updates from the CX Team?
  4. 7. How many of us are there in the CX/VOC Team?
  5. 8. Method of helping us improve
  6. 10. What do we strive for?
  7. 14. UK Office location
  8. 15. What do we measure from a customer VOC point of view?
  9. 16. Location of one of our Asian Offices
  10. 17. Hopefully doesn’t get stuck in the chimney
  11. 18. Make sure you get the star on straight
  12. 19. Feliz Navidad stands for…
Down
  1. 2. Which company have we just merged with
  2. 4. Shorthand code for Newcastle
  3. 5. First place in the world to see Christmas Day
  4. 8. We don’t measure CSAT or NPS what do we measure?
  5. 9. Findings from analysis
  6. 10. What color was Santa first associated with?
  7. 11. What our QA team measures
  8. 12. Location of the Australia Office
  9. 13. Main USA office location
  10. 20. Spikey but very festive