D4D Puzzle #2

3. The act of thinking or making a decision as a group that removes individual responsibility and/or creativity.
9. A specific problem a customer encounters that causes frustration, confusion, or even anger.
10. A narrowing method performed by allocating 100 given points between ideas. The idea with the highest number of points allocated to it is the chosen idea.
11. A horizontal and vertical line used to plot data within a chart or graph.
12. A board that is used to write and draw on and is easily wiped off when finished.
14. A statement written from a customer's perspective that identifies what a new and improved experience looks like.
15. The process of cutting away solution ideas until only the best solution idea. This solution should solve for customer benefit.
16. An observation method where customers are observed using a product or service in the location they normally use that specific product or service.
17. A method used to brainstorm new ideas. This method uses a six-pointed star to answers who, what, where, why, when, and how questions about an idea.
18. An observation method used to observe a customer's use of a product or service in person.
19. The method of creating new innovative concepts through pairing different elements thought of during a brainstorming session.

1. Small slips of paper in a notepad with strips of adhesive on the back so that the papers can be attached and removed from a surface.
2. A statement that describes the customer problem.
4. A narrowing technique used to place ideas in quadrants determined by specific criteria to help narrow down to a solution idea that will provide the best customer delight.
5. An observation method where customers are abserved via the internet.
6. An observation method where customers are observed using the website.
7. A brainstorming method used to come up with seven distinctly different ideas.
8. A group discussion to generate ideas or solve problems.
13. The process of observing an individual to gather information and insight.