Daily Life of an SOS

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Across
  1. 2. System use to save files.
  2. 3. Unable to ___ 40 hr work wk.
  3. 5. Would you like to add a friend or ___ as a 3rd party contact.
  4. 10. System use to screen members
  5. 14. Our speech audit recording system.
  6. 16. I make a positive ___ everyday.
  7. 18. 1696 is offered on __ call.
  8. 20. Livevox code for unfinished screens.
  9. 21. Participation in the program is ___.
  10. 24. We cannot accept In-__Progress ALJ Appeals.
  11. 25. What resource of parent's do we not count for child case.
  12. 26. Before releasing PHI, must verify how many forms of verification.
  13. 27. __ Consultative if decline call back.
  14. 29. ___ to serve, Power to solve
Down
  1. 1. Provide __ talking points.
  2. 4. Federal law that protects health info from being disclosed
  3. 6. 412 accepts is our daily SOS __.
  4. 7. Monthly benefits to disabled or blind persons who are “insured” by workers’ contributions to the SS trust fund.
  5. 8. SOS daily accept goal
  6. 9. Does not speak English is used as livevox code for all __ calls.
  7. 11. We have over __ years of eligibility enrollment experience.
  8. 12. This audit is done every month.
  9. 13. Need this % number to score exceptional in audits.
  10. 15. Need this % number to past audits
  11. 17. Members over 50 yrs old, could be accepted for ___.
  12. 19. On a __ line for quality assurance purposes.
  13. 22. Child must be marked in 2 __ or 1 extreme.
  14. 23. How many KPMs goals for SOS
  15. 24. No out of ___ cost to you.
  16. 28. Monthly payments to people with disabilities & older adults with little or no income or resources.