DASH & ATHENA USERS

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Across
  1. 3. An automated message sent to the patient reminding them to call and schedule an appointment (Two word answer no spaces)
  2. 5. A statement that bridges between the greeting of the call and the asking for demographic information.
  3. 8. The person who is responsible to pay the remaining bills after insurance has been billed.
  4. 9. Questions to ask to find the severity of a patient’s symptoms
  5. 11. The program we use to track out work hours
  6. 16. Their name, date of birth, address and more personal information
  7. 17. Protected Health Information
  8. 18. When you watch a seasoned CN take calls to learn how.
  9. 20. We sign on to this program so as to keep our patient's records safe.
  10. 21. You are on this when you are available to take a patient's call. (Two word answer no spaces)
  11. 22. A way of communicating used by all markets
  12. 25. An appointment that is performed over a video conferencing system.
  13. 26. Main page for a patient in Athena
  14. 28. A type of medicine practiced for ages 18+
Down
  1. 1. You need to do this with every call in salesforce (Three word answer no spaces)
  2. 2. We can find all of our HR, timekeeping, training and many other needs here (Two word answer no spaces)
  3. 4. A patient who has been seen at this office before.
  4. 6. A condition that develops over time usually from 3 months to a life time
  5. 7. The team that does audits to verify processes and maintain patient safety
  6. 10. A symptom that is short in duration and can come on suddenly
  7. 12. In DASH we schedule the appointment by this.
  8. 13. We wear this so that the patient can hear us better.
  9. 14. Say this often when a patient gives you information (Two word answer no spaces)
  10. 15. Protects a patient's privacy.
  11. 19. What you do if the patient no longer has this insurance
  12. 23. Advanced registered nurse practitioner
  13. 24. We need to check insurance for this
  14. 27. Where most of the scheduling for our patients is done.