day 6

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Across
  1. 1. Ticket topic used when someone is upset or confused why they were charged for a 12 month supply after their ARC
  2. 5. , What you adjust when an ecommerce customer wants to adjust shopping cart but has already checked out
  3. 7. , The term we use when a customer has received a consultation with a Keeps doctor in the past and can continue receiving care/prescriptions even if the customer is OOS (excluding DE, NM, DC, PR)
  4. 9. , Macro title you use when OOS customer says prescription was sent to pharmacy and before you confirm with pharmacy
  5. 11. , We assume a customer wants the product now if they request to add treatment this way
Down
  1. 2. , Care has to manually create this after confirming pharmacy has OOS user's prescription
  2. 3. , The number of ways a customer can adjust their subscription
  3. 4. , The default credit we give to a customer who asks to return/get refund on a product that has already processed
  4. 6. , The type of renewal OOS customers who can continue receiving Keeps services must do
  5. 8. , The Admin page you edit when an ecommerce customer wants to adjust shopping cart but does not have a purchase journey
  6. 10. , Send this when LTDD customer wants to adjust their cart