De- Escalation

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Across
  1. 3. Person is out of control and exhibits severe behaviors
  2. 7. Non-verbal communication
  3. 8. Person focuses on the conflict
  4. 9. can potentially be improved with clinical intervention
  5. 12. Person is unfocused and upset
  6. 14. cannot be changed with clinical intervention
  7. 16. Personal space
  8. 17. Person experiences a conflict and starts to escalate
  9. 18. Person is cooperative
Down
  1. 1. The ability to understand and share the feelings of another
  2. 2. Extremes in behaviors due to mental illness or substance abuse
  3. 3. Tone, volume, cadence of speech
  4. 4. Redirecting a person's attention away from negative or harmful topics
  5. 5. Touch
  6. 6. when an individual is actively suicidal and engages in life threatening or criminal behavior directed at police to elicit use of lethal force.
  7. 9. Severity of peak behaviors subside
  8. 10. Willingness to engage and participate in activities
  9. 11. Subtly reflecting the other person's speech patterns, and body language to foster a sense of understanding
  10. 13. A communication technique where the listener fully concentrates, understands, responds, and remembers what is being said
  11. 15. Extremes in behaviors due to an underlying medical condition. Severe pain can also cause a person to escalate into a crisis state