De-Escalation and Communication

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Across
  1. 4. – Working with a team to resolve crisis.
  2. 5. – Reducing intensity of a conflict.
  3. 7. – Change in pitch or emphasis.
  4. 8. – Key skill to prevent escalation.
  5. 10. – Acknowledging another’s emotions.
  6. 11. Listener – Someone who actively listens and reflects.
  7. 13. – Expression or action indicating possible harm.
  8. 17. – Post-event review to prevent recurrence.
  9. 19. – 1.5–3 feet for safety.
  10. 20. – Can help or harm if misused.
Down
  1. 1. – Recording incidents for legal and safety reasons.
  2. 2. – Priority in all violent encounters.
  3. 3. – Control of emotions in conflict.
  4. 6. – Gut reaction signaling danger.
  5. 9. Language – Nonverbal communication.
  6. 10. – Loudness level of voice.
  7. 12. – Maintaining composure.
  8. 14. – Professional courtesy and civility.
  9. 15. – Vocal quality used during communication.
  10. 16. – Obstacles to effective communication.
  11. 18. – Understanding another’s feelings.