De-escalation Crossword puzzle

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Across
  1. 2. Present-focused awareness
  2. 3. Recognition of others' feelings
  3. 7. Intervention to resolve conflict
  4. 10. Negotiation skill
  5. 11. Give confidence
  6. 12. Recognize or admit
  7. 14. Settling a dispute
  8. 16. Comprehension of others
  9. 18. Reaching a mutual agreement
  10. 19. Accepting differences
  11. 20. Free from disturbance
Down
  1. 1. Giving authority and making one feel empowered
  2. 4. Avoiding physical force without violence
  3. 5. Consciousness of the situation
  4. 6. Paying direct and close attention
  5. 8. Showing sympathy for others
  6. 9. Working together to reach a common goal
  7. 13. Bond between people
  8. 15. Showing regard for others
  9. 17. Reduce intensity