Dealer Tire April 2020

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Across
  1. 4. is curb covered as Road hazard under Dealer Tire Program?
  2. 9. how many miles do we cover for roadside assistance?
  3. 10. if a dealer has not send in the documents within 90 days or did not get Authorization and the claim is denied what can they use?
  4. 13. if a Dealer calls and said the tire is discontinued what should we do?
  5. 15. when searching to see if a facility has inventory for a tire you need what?
  6. 16. we have a repair order that does not have the part # on it can we proceed with payment?
  7. 18. if the Dealer puts unknown on the portal as COL and we see there is a bubble but not sure what the COL really was, what do we do?
Down
  1. 1. what is the timeframe the dealership has to sell the tire after buying it from Dealer Tire?
  2. 2. if the Dealer states that the member uses his vehicle for business, then calls us and states he accidently put business use, what do we do?
  3. 3. do we cover the Dealer Cost or Retail cost for the tire?
  4. 5. if the dealer calls and informed the tire is on backorder, We blue noted what they were putting on, and in the claim has the original part#/tire. What do we pay? Lessofthetwo What is the email for D/T?
  5. 6. what do we ask for from a Suburu Dealership to open a claim?
  6. 7. a tire is backorder can we start a claim? Yes
  7. 8. can we start a BIT for Dealer Tire?
  8. 11. if a dealer doctors the invoice, what do we do to the claim?
  9. 12. if a yokohama tire was purchase 2018 and before what do we do with the 1101 part of the part#?
  10. 14. what do we do if the part # on the OI does not match the part # reported?
  11. 17. are we allowed to have a dealer write in the DOT on the invoices?
  12. 19. a CPO what do we need for verification?