Dealing with complaints
Across
- 1. – Not polite or respectful.
- 5. – Always supporting someone or something, like a company or friend.
- 6. – Not showing or feeling anger or nervousness.
- 8. – The feeling of being upset or annoyed because of something you cannot control.
- 10. – The person in charge of a business or a team.
- 11. – Money that is given back to a customer when a product or service is not good.
- 14. – To say sorry for something.
- 15. – A problem that causes difficulty or trouble.
- 16. Time – The time a person has to wait to receive help or service.
- 18. Service – Help or advice given to customers by a company.
Down
- 2. – The ability to understand and share someone else's feelings.
- 3. – Something that takes the place of another thing.
- 4. – In a respectful or nice way.
- 6. – A statement that something is wrong or not satisfactory.
- 7. – Sending a bill or charging someone for a service.
- 9. – To say or do something in reply to someone.
- 12. – Something that is broken or in bad condition.
- 13. – Clearly defined or identified; giving details.
- 17. Quality – Something that is not made well or is not good enough.
- 19. – To find an answer to a problem.