Debrief

2. How many days is our return policy?
3. The _ can help you determine what part you may need to replace.
5. What do you need to add to the email back to your customer?
6. Being available to take phone calls, or emails.
8. "Hello my item was marked as delivered but it was not." How many days does the customer need to wait?
9. This kind of wrap has nothing to do with any orders.
10. Measures if the customer calls back within 2 days.
12. A customer calls in looking for a status update on their item. Which Wizard to we run?
13. We want to prevent waiving shipping to protect which metric?
15. A customer has received a mirror but does not like the color. Whick Wizard do we run?

1. We go "Not Ready" How long before. Breaks, Lunches, or the end of our shift?
4. A customer calls in as they realize they have shipped the item to the wrong address. What Wizard do we run?
5. You worked on an order but did not use a Wizard
7. "Hello , I just oredered a lamp but I meant to select the rose, not plum." What wizard do we run?
9. What is the application called that we use to enter WFM tickets
11. How many pieces of information do we use to verify a customers account?
14. This is promoted every contact